Privacy Policy

Last updated: 9 November 2026

This policy explains how French Cooking Lab Pte Ltd (“we”, “us”) handles personal data when customers book a cooking class or contact us, including through WhatsApp. We comply with Singapore’s Personal Data Protection Act 2012 (PDPA).

What we collect

Booking details: name, phone number, email, class date, number of participants, and information you give us in booking forms (for example allergies).
WhatsApp conversations between you and our WhatsApp Business account: your WhatsApp name and number, and the messages and timestamps of those conversations.

Why we use it

To manage your booking: confirm the class, keep participant numbers up to date, prepare ingredients and handle dietary needs.
To reply to you and send booking-related messages such as confirmations and reminders.

We do not sell your data, use it for advertising, or share it with third parties for their own marketing.

Our WhatsApp integration

We connect our own WhatsApp Business account to an internal tool through the official WhatsApp Business Platform provided by Meta. The tool reads conversations with our own customers so that our staff can see the latest booking details next to each class in a private, password-protected dashboard. Only French Cooking Lab staff can access it. Messages are processed automatically with fixed rules; they are not used to train artificial-intelligence models.

Who processes data for us

Meta Platforms (WhatsApp), to deliver messages.
Our booking platforms, used when you book online.
Our web hosting provider, which hosts our private dashboard.

These providers act under their own terms and privacy policies and only process data needed to provide their service.

How long we keep it

We keep WhatsApp messages in our internal tool for no longer than 12 months, and booking records for as long as needed for the booking and our legal and accounting obligations. Data is then deleted.

Security

Access to the dashboard is protected by individual accounts over encrypted connections (HTTPS). Data used by the integration is stored outside any public web folder.

Your rights and data deletion

You can ask to access, correct or delete your personal data, or withdraw your consent, at any time. Write to us at info@frenchcookinglab.sg with the phone number or email used for your booking and the subject “Data request”. We will reply within 30 days. Deleting data from our tool does not delete messages from your own WhatsApp app.

Contact

French Cooking Lab Pte Ltd, Singapore ·info@frenchcookinglab.sg